FAQs

FAQs:

PAYMENT

What are the payment options available to me?
You could pay for your Organik Truck purchase using your Credit/ Debit Card/ Gpay and other electronic means of transfers. If you’d like to make a bank transfer or make a payment through cheque, do connect with us on organiktruck@gmail.com

Do you offer a Cash On Delivery (COD) payment facility?
Nope. Sorry.

What do I do if my payment fails to process?
Simple. Email us on organiktruck@gmail.com or call us on +91-9820001202 for help.

SHIPPING AND DELIVERY

Do I have to pay delivery charges?
Good news. No delivery charges if your purchases are of Rs. 500 or above. A delivery charge of Rs. 50 will be levied for purchases less than Rs. 500.

When can I expect to receive the order?
Soon. Very soon. We promise. We normally ship the products within 24 hours of the order being placed.

ORDER TRACKING

How can I confirm that the order has been successfully placed?
Once your payment is processed, you will receive an email confirmation from Organik Truck. Do retain this email as it contains important information about your order.

CANCELLATION/ MODIFICATION

Can I cancel an order?
What? You really want to cancel that order? Are you sure? Well then get in touch with our Customer Service organiktruck@gmail.com or +919820001202 and share your order number with us. We will cancel the order and refund the payment within 7 days of cancellation.

Can I modify or change my order?
Oops. Changed your mind have you? No problem. Get in touch with our Customer Service organiktruck@gmail.com or +919820001202 and ask us nicely. You could even update your shipping address in this manner. The faster you tell us, the faster we can fix things for you.

When can I expect a refund for my cancelled order?
What? You really expect your money back?? Just kidding. We don’t like processing refunds. But we’re nice people. We will process your refund within 15 days once the order cancellation is confirmed.

How do I contact Organik Truck Customer Service team?
That’s simple. Email us on organiktruck@gmail.com or call us on +919820001202

 

REFUND POLICY

We aim to please. Always. But sometimes, only sometimes, our fruit/ vegetable or grocery product could turn out to be bad from inside. So if you’re not happy with your purchase, connect with us on organiktruck@gmail.com or +919820001202 with a picture and details of the problem and we’ll help you refund/ credit/ replace the product.

What is the standard procedure for processing a Refund/ Credit/ Replacement?
Step 1: Smile.
Step 2: Email us on  organiktruck@gmail.com with details of the issue.
Step 3: Once we validate your refund/ Credit/ replacement request, we email you details of the way forward.

When can I expect a refund for my cancelled order?
Within 7 days of confirmation of the order cancellation.